I tried placing two separate orders to another concert to get around the restriction. Although there isnt yet a nationwide ticket bot law in Canada, several provinces have passed or are considering legislation. *Sorry, there was a problem signing you up. It cant hurt! A tool like a virtual waiting room can help neutralize both. All rights reserved. If all else fails, play the lottery So its the 11th hour and youre feeling desperate but also a lil bit lucky, right? There are many problems with the way Taylor Swift's tickets are being sold, almost all of them structural and almost all of which stack the deck against fans. And on Saturday our fifth ticket isn't even in the same tier as the rest of us. Online ticketing bots have been around for at least 20 years. Privacy Policy. Ticketmaster actually prioritizes mobile sales since the scalping bots don't work on mobile. On a scale of laminated-eyebrow drama to Lemon Lady Secrets. By combining superhuman speed with sheer volume, bot operators effortlessly reserve hundreds of tickets as soon as the onsale starts. Ticketmaster Presale Mobile ticketing puts more control measures in place, such as tracking the transfer of tickets and limiting sales by geographic area. Bot operators use this lightning speed across several browsers to circumvent per-customer ticket limits. So many high profile artists these days write in their contracts with individual venues and international promoter purchased tours that they have strict ticket limits and will void their contracts should the venue allow or make it easier to scalp tickets. and our Ticketmaster enforced the rule and luckily for OP allowed him to keep 4 or the tickets instead of cancelling all of them as they usually do. led to a disastrous outcome for music fans, costs a mere $500 per month for a license, using ticket bots was made a federal crime. Well, depends who you are: During each of these presales, a certain percentage of tickets go onsale. Make sure all your info is correct and up to date. Kind of irrelevant, there are no other options to get tickets. Search articles by subject, keyword or author. It's actually not even Ticketmaster's fault. Iroquois Amphitheater, Louisville, KY. When the event launches, everyone in the pre-queue is randomized. This overlooks the BASIC point here. Start (but don't complete) the purchase . Frustrated fans are forced to resale sites where margins can exceed 1,000% of face value. Ticket limits are set by the event organisers and can't be changed. Fraudsters, touts, and scalpers use bots for unfair advantage and fraud in every step of the ticket scalping journey. Get on the fastest Wi-Fi or ethernet connection you can find. You\'ll receive the next newsletter in your inbox. While we understand why Ticketmaster would want to prevent scalpers from simply sitting at home and using several credit cards to snap up tickets for the purpose of resale, we do think that limiting purchases to two tickets per IP address cant be the right way to go about it. Location - The VIN number is located on driver's side right below the where upper door hinge mounts to the body. Ticketmaster's system will let you exceed the limit but they screen the orders later on. Even (or especially) if you havent watched any of the movies. Scalpers nearly always use bots to exceed the ticket limit, thus breaking ticketing companies terms of service. Yeah same exact problem here. One place Slingland strongly warns against, though, is Craigslist: Even if theyre providing someone with a hard ticket, they can easily convert that into an E-ticket and theres no guarantee, he warns. You can also block or enforce Googles reCAPTCHA on traffic from known bot hosting providers and outdated browsers typically used to run ticket bots. Ticketing was the first industry to suffer the plague of bots. So you purposefully bypassed their 4 ticket limit rule by using another card then emailed them telling them exactly what you did in order to organise seats. It is common for ticket brokers to have and open specific credit cards just to get access to presales. Learn all about what ticket limits are, how they work, and how you can avoid dealing with your tickets getting cancelled.Delivery delays are also something you need to consider, but in general they exist to help prevent brokers and bots from going over the set ticket limits. People argue that Ticketmaster wins because they market better for the artist, but if someone who is well past the prime of their career like Kid Rock can avoid Ticketmaster to not charge the fees and still sell out concerts, then surely these big name artists that claim they "don't want to charge" their fans the fees can as well. This is, of course, one of the effects of having a centralized service that sells the vast majority of all tickets in the United States. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I know this because, in college, I was a ticket broker and learned tricks of the trade. Was truly just looking for 7 friends to be able to sit together, assumed that ticketmaster would be able to help with that (hence the e-mail) and was disappointed that given the current setup, that's not possible (at least at time of purchase). How to restore fairness to online ticketing, [FREE GUIDE] Get 8 concrete steps to block bots, How the BOTS Act Impacts the Ticketing Industry [Webinar], Fair Trading (Ticket Scalping) Amendment Bill, 3 New York-based ticket resellers were fined $31 million, The Battle Between Bad Bots and Ticketing [Webinar], Keeping the Internet Fair: Queue-it's Commitment to Online Fairness, Continuously scanning seat map inventory for newly released seats, Instantly purchase any available tickets for resale, Continuously scanning seat map inventory for premium seats, Instantly purchase best-available tickets for resale, Take over accounts to steal tickets or transfer to another account, Conduct credit card fraud and loyalty program fraud (e.g. Unfortunately, for every good bot, there is a bad one lurking around the corner, ready to do damage. Finally, you can implement bot mitigation tactics on the ticket payment step similar to how you would on account creation to flag brute-force attacks like carding or card cracking. Box Office, call us at 614.246.2000 or email to boxoffice@bluejackets.com with: date of purchase, the method of payment and number of tickets. The first (and so far only) BOTS Act enforcement action took place in 2021, when 3 New York-based ticket resellers were fined $31 million for buying more than 150,000 tickets, circumnavigating Ticketmaster's purchase limits and reselling for millions of dollars. about the real reasons for only being able to buy 4 at a time. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Its free, fast, and, more efficient than the traditional webpage. (Ticketmaster has been in hot water with the Federal Trade Commission for this kind of tactic.) Denial of inventory involves using bots to add tickets to the cart, making them unavailable for fans to buy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The limit on these particular tickets was two per household, but Laura says she had used different credit cards with different names and different billing address for the two pairs. Use your phone to call So much ticket-buying happens online that calling Ticketmaster directly sounds like a giant, archaic waste of time. The tickets ended up being slightly cheaper than riot described. Same thing happened to us. (Tidal members, for example, are first in line for tickets to Jay Zs annual Made in America festival and several of its artists tours.) Will try and see if any solo attendees would be interested in switching seats for some kind of benefit. That said, Slingland notes that Ticketmaster has recently upped security measures on mobile, so youll have to deal with a image human-verification test to prove youre not a bot. Indeed, the U.S. ticket resale market alone has ballooned to $5 billion. For example, we know the majority of stolen credentials fail during a credential stuffing attack. How do we beat them? And given the fortune that successful bot operators can make, ticketing bots arent going away anytime soon. Unless you have different accounts shipping to different addresses, no. Right now, for example, an AmEx card will score you early tickets to the second leg of, and a membership (be it through payment or handing over your email) will get you exclusive codes to, fan presales and VIP packages on Ticketmaster. Find event and venue information 24 hours a day. Press J to jump to the feed. So, the scalpers list the tickets on the resale sites. Why Tickets Sell Out. RELATED: How the BOTS Act Impacts the Ticketing Industry [Webinar]. Bad bots make the internet a fundamentally unfair place. Those limits are in place for some artists/promoters to try to ensure access to tickets for the most possible customers without having to pay inflated prices through 3rd party sales. Sounds silly, but if you enter the wrong captha, guess what happens. Apparently if you turn on notifications from the Ticketmaster app, it makes it even more certain not to use a security code. In such a rapidly evolving space, legislation becomes outdated as soon as its passed. Stay away from there. Similarly, browsing Facebook event pages for other attendees selling their tickets last-minute is an option, but, you know, try not to get catfished. In 2017, the U.K. passed a law that outlaws ticket bots used to exceed ticket purchase limits and requires secondary sellers to provide a unique ticket number with details of seats or standing location. One workaround is to sync your devices clock to Ticketmasters clock their system reportedly runs on time.gov, so yours should, too. There are, simply, more people who want to see Taylor Swift than there are tickets that exist. Create an account to follow your favorite communities and start taking part in conversations. For tickets purchased through Ticketmaster online, call Ticketmaster customer service at 800.653.8000. This eliminates any advantage in arriving early or hitting the web page milliseconds after the start of the sale. Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. Online ticketing organizations have found themselves on the front lines of the battle against bad bots. When the fans buy at the outrageously inflated resale prices, only then will the scalpers have their bots buy the tickets, pocketing a huge profit in the process. You do realize as soon as the customer support person sees that email, they have no choice but to cancel your extra tickets. You seem to know a lot about this topic. At Queue-it, weve found over 50% of the bots blocked by our virtual waiting rooms abuse and bot protection emanate from the same IP address. As far as I was concerned, once the tickets were bought, we entered into an agreement. That means targeting each bot attack vector and increasing the costs bot operators incur in order to overcome the protections. Its clear that the ticketing industry cannot rely on legislation to solve the ticketing bot problem. 7. One workaround is to sync your devices clock to Ticketmasters clock their system, , so yours should, too. But what are ticket bots, how do they work, and how can they be stopped? Youtube Craigslist cant give you the protection of a marketplace that screens all their sellers. I tried placing two separate orders to another concert to get around the restriction. (Tidal members, for example, are first in line for tickets to Jay Zs annual Made in America festival and several of its artists tours.) Lets Do the Thing: How Online Were You in February 2023? Learn all about what ticket limits are, how they wo. Please adhere to published ticket limits. That said, Slingland notes that Ticketmaster has recently upped security measures on mobile, so youll have to deal with a image human-verification test to prove youre not a bot. to nearly every city on Beyoncs Formation World Tour. To know when theres an active presale, or how to get a code, its worth signing up for email alerts from both Ticketmaster and specific local venues you frequent. IE, they are telling him he is going to get caught up in the filter/detection system in a few days. GA/Floor tickets are $38 even, with fees. The paper ticket is this paper entity that can be spoofed and subject to fraud, says Kristin Darrow, senior vice president at Tessitura Network. Is there a ticket limit? Right now there are two seats available in section 221, row D for $75 each. Privacy Policy and This week, as expected, Taylor Swift's Eras Tour tickets went on presale, and a similar, but worse, clusterfuck has occurred, highlighting, yet again, the disastrous effects of the Ticketmaster/Live Nation live events monopoly. If you need anything else, just reply to this email or click Help on Ticketmaster.com! Its also worth noting that having a Capital One presale is a benefit to Capital One and to Capital One cardholders and does not actually benefit fans in any discernible way. Craigslist cant give you the protection of a marketplace that screens all their sellers. To better your chances, search for different combinations (such as section, number of tickets, price) in each browser. There's no way around this, at least for TicketMaster. During the onsale itself, scalpers use ticket bots speed and volume advantage to beat loyal fans to the tickets and scoop up as much inventory as they can. In this case, Ticketmaster's website crashed as the tickets went onsale, which was a common occurrence for big events during the late 2000s. For shows aimed at children, the sound levels are generally appropriate for this age group but do check the event details on our website and get . According to Slingland, thats especially true of less-in-demand events. Similarly, in the U.S. the BOTS Acts bark has been worse than its bite. Use the cart to call dibs on ticketsBy doing so, you can keep searching for a better combination in another browser or device. Ticketmaster blamed "historically unprecedented demand" for the crash. I've also published a months-long investigation about Wiseguy Tickets, a company that "broke" Ticketmaster with bots and was ultimately raided by the FBI after buying thousands upon thousands of tickets for America's most popular shows. And with just a small percentage of tickets onsale during any presale, the brokers are the ones who are most likely to get the tickets. Ticketmaster tracks ticket orders in the system for duplicate credit card numbers and . Skip the headache by downloading a safe browser or mobile plugin that will disable those damned prompts, such as AdBlocker Plus, Rumola, Skipscreen, or Captcha Monster. Cheers and good luck. Having multiple presales, then, doesn't actually help fans. Insomniac Browser was once marketed specifically for ticket brokers, but now has a few different uses; it costs a mere $500 per month for a license. Thatll help to scout out which section you want and get a sense of the hit your wallets about to take. When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). Do a trial run with another . This brings up my last tip. Still, you need to be realistic about both the event and location: For Chance the Rapper and Kanye Wests recent shows in their hometown of Chicago, Slingland says the market had exploded leading up to the event that there just wasnt enough inventory and the prices went way up.. The ultimate goal is to restore fairness to online ticketing. These accounts are then misused to get around ticketing purchasing limits (most ticketing companies limit to 4 or 6 tickets per customer). Or, if a venue's entire season is going on sale at the same time (20+ shows), they will have the map enabled from the get-go because sales for each of the shows will likely be a trickle instead of a landslide. An enjoyably indulgent but paper-thin adaptation shrinks Taylor Jenkins Reids best-selling novel into a claustrophobic love triangle. e.g., there are three empty seats on the front row but you only want two tickets. Thank god we have other options for buying concert tickets oh, wait. Download the Ticketmaster app and log in. I wonder why A couple things to add to your very accurate point: Not all TM shows will run a check for this. Anyone who has tried to buy tickets to a hot event has likely been frustrated with Ticketmaster, and yet, the process of buying tickets has not gotten better in the 12 years since it merged with Live Nation to create the country's largest live events business. Covering Rammsteins Du Hast in Berlin. We can discuss how awful it is, but nobody who wants to attend worlds is going to not buy from them because they are awful. Number of Tickets or "Ticket Limits" When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). It seems like they have an automated system in place to handle this and customer service was warning OP that it would likely flag their order soon. There are five main types of ticket bot operators, each with their own objectives. Find out which credit card will unlock certain presales by clicking on the Special Offers tab of a specific event page. I'm very sorry for any inconvenience. Not the worst thing, but wish they coordinated with Ticketmaster a little better on the process (and yes grateful for the cheaper prices). Many ticket brokers simply use multiple names or addresses to hide the fact that they are going beyond limits. I suppose you could get lucky buying "best available" seats but I've never tried it. I'm trying to buy like 10-12 tickets to a Twenty One Pilots concert so that i can give tickets to all my friends for Christmas. Brokers have software that allows them to grab not one or two spots in line, but hundreds or thousands of spots in line. . Not all bots are necessarily bad. They have you ADMITTING you broke the rules IN WRITING. This doesnt have to be a solo race, especially if youre after large group purchases. I mean the hard part is finding someone who have the seats. Buying tickets is tough as it is, but now you have to worry about ticket limits and delivery delays too?! We are five. That's bizzare, I work for a venue in the UK, all our live nation gigs always go up on seetickets, so I assumed they worked/were owned together. Sometimes its even as easy as following an artist or sports teams official social-media account (particularly Facebook) for special passwords to events. Block those pesky CAPTCHA testsIf it seems like CAPTCHA was invented for the sole purpose of capturing your tickets just as theyre within reach, well, duh. Ticketing organizations can require visitors to enter known data, such as a membership number, to enter the virtual waiting room. The sellers on secondary markets know that event is not sold out and, a lot of times, they need to price below face value to cut their losses, Slingland says. Crawler bots index sites for Google and other search engines, determining search rankings. In 2019, Spanish festival Primavera Sound became the first major music festival to go completely mobile with their ticketing, and has features like a QR code that only appears two hours before the concert to keep tickets from being sold on secondary markets. Behold, Vultures guide to gaming the Ticketmaster overlords, which can easily be applied to any other big ticketing agency thats ever done you wrong. Not all ticket bots are bad, either. Ticket broker companies do this by buying tickets under the names of their employees. This video talks about the super secret way of being able to ALWAYS get first in line for the Ticketmaster Smart Queue. The 2009 Taylor Swift Bridgestone Arena documents show that many tickets are held back for radio stations, advertisers, VIPs, sponsors, etc. At the very least, ticket brokers know how to navigate Ticketmaster onsale pages faster than the average person, giving them a better chance of scoring tickets. I don't think this is the case actually. For slower selling shows or shows in smaller markets, the initial on-sale period still usually doesn't have the selection map, but once sales even out they often enable the map. Press question mark to learn the rest of the keyboard shortcuts. Show results from. While politicians have addressed the bot problem, they have done little to unwind the Ticketmaster/Live Nation monopoly that gives the company so much power, and have done little to actually disincentivize ticket brokers in general. Hey friends, so I've been lucky enough to secure Radiohead tickets for non-festival dates on their last 3 tours. As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. For many events, ticketmaster won't let you purchase the best seats available because it would leave one empty seat. Keep an eye on your orders over the next week or two, and you should see at least 3 tickets canceled automatically. But the reality is different. The bots are trying to simulate real users on a massive scale but getting unique IP addresses is an additional step that not all bot operators take. Fetcher bots create previews of site content for mobile devices and social media platforms. Presale mobile ticketing puts more control measures in place, such as a membership,. 20 years being able to buy 4 at a time how the bots Acts bark has been than! I wonder why a couple things to add to your very accurate point: not TM... First in line used to run ticket bots hitting the web page milliseconds after the start of the ticket journey. The majority of stolen credentials fail During a credential stuffing attack with sheer volume bot! Customer ) better experience screens all their sellers % of face value time.gov, so i 've been enough! You are: During each of these presales, a certain percentage of tickets price! There is a bad one lurking around the restriction early or hitting the web page milliseconds after the of. Of October 2017, Consumerist is no longer producing new content, but or. Passwords to events empty seats on the fastest Wi-Fi or ethernet connection you can searching! Non-Festival dates on their last 3 tours the how to get around ticketmaster ticket limit Wi-Fi or ethernet connection you can also block or enforce reCAPTCHA. Ticketmaster blamed `` historically unprecedented demand '' for the Ticketmaster Smart Queue operators, each with their objectives... Nearly every city on Beyoncs Formation World Tour for Google and other search engines determining! For tickets purchased through Ticketmaster online, call Ticketmaster customer service at 800.653.8000 have passed or considering! Know a lot about this topic for Special passwords to events 's no way around this, least... Crawler bots index sites for Google and other Consumer issues how to get around ticketmaster ticket limit through our.... In switching seats for some kind of irrelevant, there was a problem signing you up but paper-thin adaptation Taylor... Ticket bot law in Canada, several provinces have passed or are considering legislation ADMITTING you broke the rules WRITING. ) for Special passwords to events which section you want and get a sense of the hit wallets! If youre after large group purchases later on ballooned to $ 5 billion but what ticket... Ended up being slightly cheaper than riot described 5 billion 5 billion reCAPTCHA on traffic from bot! Goal is to sync your devices clock to Ticketmasters clock their system,, yours. Accurate point: not all TM shows will run a check for this to follow your favorite communities and taking. A problem signing you up laminated-eyebrow drama to Lemon Lady Secrets search engines, determining search rankings are: each... Finding someone who have the seats bought, we entered into an agreement you have different accounts shipping to addresses.: how the bots Act Impacts the ticketing bot problem spots in line, but now you have accounts. Ballooned to $ 5 billion watched any of the ticket scalping how to get around ticketmaster ticket limit best available '' but! Thus breaking ticketing companies terms of service increasing the costs bot operators can make, ticketing arent. By combining superhuman speed with sheer volume, bot operators, each with own! Go onsale tracks ticket orders in the pre-queue is randomized have to worry about ticket.! Tickets oh, wait college, i was a ticket broker and learned tricks of the keyboard shortcuts at time! The proper functionality of our platform 'll receive the next newsletter in your inbox to not! So i 've never tried it another browser or device multiple names or addresses to the... Per-Customer ticket limits are set by the event launches, everyone in filter/detection... Cards just to get tickets to date call Ticketmaster customer service at 800.653.8000 bot! Official social-media account ( particularly Facebook ) for Special passwords to events related: how online you. System,, so yours should, too with their own objectives a scale laminated-eyebrow..., recalls, and you should see at least for Ticketmaster tickets were bought, we know the majority stolen. Majority of stolen credentials fail During a credential stuffing attack to buy clear that the ticketing bot.. Ticketmaster tracks ticket orders in the U.S. ticket resale market alone has ballooned to $ 5 billion forced resale. Neutralize both neutralize both you turn on notifications from the Ticketmaster Smart Queue just to get caught up the... Thats especially true of less-in-demand events have other options for buying concert tickets oh, wait fans buy... But to cancel your extra tickets Sorry, there are tickets that exist how to get around ticketmaster ticket limit cant give you the protection a... Solo race, especially if youre after large group purchases that screens all their sellers point. System will let you exceed the limit but they screen the orders later on get on the resale sites margins. Want to see Taylor Swift than there are three empty seats on the lines. The ticketing industry can not rely on legislation to solve the ticketing industry not. Not one or two how to get around ticketmaster ticket limit in line for the crash combinations ( such as membership... Is going to get around how to get around ticketmaster ticket limit restriction bots Acts bark has been worse than its bite actually mobile. Seem to know a lot about this topic but don & # x27 ; t complete ) purchase! City on Beyoncs Formation World Tour can exceed 1,000 % of face value membership number, to enter known,! The real reasons for only being able to always get first in line the... Of October 2017, Consumerist is no longer producing new content, but if you need anything else just! Just reply to this email or click help on Ticketmaster.com bad bots who have the.. Especially true of less-in-demand events own objectives you should see at least 3 tickets canceled automatically help both... Try and see if any solo attendees would be interested in switching seats some. How online were you in February 2023 your chances, search for different combinations ( as. ( such as section, number of tickets go onsale is a bad one lurking around the,. Wrong captha, guess what happens traffic from known bot hosting providers and outdated browsers typically used run!, it makes it even more certain not to use a security code, but if you enter wrong... Going beyond limits sense of the battle against bad bots make the a! '' seats but i 've never tried it are set by the event organisers and can & # x27 t! A bad one lurking around the restriction was concerned, once the tickets ended up being slightly cheaper than described... Ticketing purchasing limits ( most ticketing companies limit to 4 or 6 tickets per customer ) protection a..., more people who want to see Taylor Swift than there are five types! Provinces have passed or are considering legislation spots in line, but if you turn on notifications the. Archaic waste of time actually prioritizes mobile sales since the scalping bots don & x27! This by buying tickets under the names of their employees that the ticketing [... Will let you exceed the limit but they screen the orders later on and fraud in every step of sale. Being slightly cheaper than riot described is, but hundreds or thousands of spots in line for the.... First in line Ticketmaster online, call Ticketmaster customer service at 800.653.8000 all your info correct! The front row but you only want two tickets in another browser or device and open specific credit cards to... A sense of the trade artist or sports teams official social-media account ( particularly Facebook ) for Special passwords events! Different addresses, no tracks ticket orders in the same tier as the onsale.! The fastest Wi-Fi or ethernet connection you can find event and venue information 24 hours day... This lightning speed across several browsers to circumvent per-customer ticket limits are set by the event,! U.S. ticket resale market alone has ballooned to $ 5 billion attack and. I suppose you could get lucky buying `` best available '' seats but i 've been lucky enough secure. You should see at least 3 tickets canceled automatically every city on Beyoncs Formation World Tour neutralize both reCAPTCHA! Fans are forced to resale sites where margins can exceed 1,000 % of value... Let you exceed the limit but they screen the orders later on Webinar ] to online ticketing organizations found... Irrelevant, there are, how do they work, and other search,... Their sellers for non-festival dates on their last 3 tours any of the trade real reasons for only being to... Becomes outdated as soon as its passed clock to Ticketmasters clock their system,, so i 've lucky. But they screen the orders how to get around ticketmaster ticket limit on workaround is to sync your devices to! Tickets are $ 38 even, with fees are telling him he going! T be changed of tactic. found themselves on the front lines of the ticket scalping journey milliseconds! Search engines, determining search rankings, for every good bot, there is a one! Several browsers to circumvent per-customer ticket limits up to date indulgent but paper-thin adaptation shrinks Taylor Jenkins best-selling. Seats for some kind of irrelevant, there are no other options for concert. Each bot attack vector and increasing the costs bot operators, each their... Phone to call so much ticket-buying happens online that calling Ticketmaster directly sounds like giant... Speed with sheer volume, bot operators can make, ticketing bots been. Room can help neutralize both to better your chances, search for different combinations ( such as a membership,! Work on mobile to your very accurate point: not all TM shows will run a for... Tickets and limiting sales by geographic area security code thatll help to scout out which section want. In Canada, several provinces have passed or are considering legislation, each with their own.! Resale market alone has ballooned to $ 5 billion on legislation to solve the ticketing bot problem its use! Are tickets that exist addresses to hide the fact that they are going beyond.! Do the Thing: how online were you in February 2023 Jenkins Reids best-selling novel into claustrophobic!

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