We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. It was a really long shuttle 1.5 hours on way there. We have nothing negative to say about this resort except we dont want to leave. PH provides a star feeling when you arrive with a red carpet style grand entrance. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. The attention to detail is flawless when it comes to these room accommodations, regardless of which side you book. Take a look at our list of awards and recognitions. 98% of travelers recommend this experience. They shut down the buffet and half of the other restaurants to host a show with food. Legal Statement. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. We ate at Shores outside. This room type comes with two separate mini bar. Barren Space Productions. With food ranging from burgers to sushi, there is a restaurant that suits every palate here. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service Be careful (per Sunwing Website) included in Star. Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. We did bring a few with us and we did use them. We ordered all 3 desserts to try them all. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. The lazy river and flow rider were excellent. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Many travellers enjoy visiting Hacienda Mundaca (7.7 miles). Pay the extra for the star class upgrade. Oh FYI we booked the adult side but the entertainment is all on the family side. Here, on the beautiful white-sand beachfront of Costa Mujeres, you are the star, and this unique all-inclusive resort is your fabulous stage. The good: We arrived to applause as we entered. It was windy most days especially on the beach. Payments made by partners impact the order of prices displayed. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. Be sure they will be even more motivated. The wait to experience Planet Hollywood Cancun was well worth it, and I cannot put into words how much this resort offers for every type of traveler, age group, and personality. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. We are pleased to know that you enjoyed our facilities and activities. Seems like this place catered to a certain demographic but I wont go deep into that. And you dont get it unless you ask. We walked it and were overwhelmed by a slough musty smell and extreme humidity. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. If you go early you will have less wait time. Day #3 we go early are told if you're a star class your concierge should book. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We liked being able to control all of the lights, fans, etc. The sports bar was also good. The umbrellas were painful to open. Dine like a Hollywood A-lister at Star Class Bar & Grill. We liked being able to control all of the lights, fans, etc. Amazing resort, enjoy the staff and the shows. We overlooked the less appealing parts and just enjoyed the weather and time together. If he wasnt in our section, he instructed the other servers of what we wanted. We are glad to know you enjoyed our restaurants and entertainment experience. And you dont get it unless you ask. We went to a movie Top Gun and it stopped working 3 times. It's been very disappointing!! However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. The others were hit and miss. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Here's why I Planet Hollywood 5 stars: The customer service is top notch! Fingers crossed. Resort Map Cheeco, Amilyn, Yimin, are just a few that stood out to us. Lol! Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. We had a humidifier brought up and it did help. Ours were Viri and Tharvin. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! Just make sure whenever ordering drinks to request preferred bar labels! My family and I chose this Planet Hollywood Cancun based on the pictures and its 5 star rating but I wish we would have done more research. Because its what we collect, that makes us who we are. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. We ended up getting that fixed on day 3. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Bring your cast and crew with three glam bedrooms, a billiards table, full bar, luxe living room, and sprawling balcony with oversize Jacuzzi and cinematic views, theres ample space for all your A-listers. Planet Hollywood Cancun Resort is an all-inclusive beachfront resort sitting on a stretch of white sand beaches. You could find shade in swim up bar in family pool. Be sure they will be even more motivated. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. Upon check in we were specifically told we did not need reservations for any of the restaurants but the Japanese one. It was ok. PHabulous regards, Jonathan Iriarte General Manager. WTF! Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Claim your listing for free to respond to reviews, update your profile and much more. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Queuing arrangements for lower class guests need to be addressed. We are glad to know you enjoyed our restaurants and entertainment experience. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. Good hotel, average food, horrible Star Package experience. This is my 4th time to Cancun but 1st time at this resort and have never spent this kind of money & have to complain. Our top chefs and mixologists will create applause-worthy experiences. The good: We arrived to applause as we entered. PH Splash Park. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. If you go early you will have less wait time. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. The staff went above and beyond to make sure I was a happy guest. Get the cabanas and ask to skip the bottle service. Not as good the second time. How easily could my kid get alcohol? Stay in your stylish suite and dodge the paparazzi. Rooms with a ocean view are available upon request and are subject to a higher rate. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. 3:00 pm, Check-out: The bodies of two men dismembered in plastic bags were also located in a separate spot. Bottom line is save your $$ and just tip well to the other employees. Red flag says our whole stay. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Couple in lobby with computer. My husband was in line twice around 7am to get reservations for that night. We had raw burgers from Shores at lunch one day. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres, Cancun, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Conveniently located restaurants include Ocean's Isla, Capricci Pizza & Sfizi, and Cenacolo Puerto Cancn. 96% of travelers recommend this experience. When you say the PCR testing is included with the stay, does it mean there is no extra costs?? The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). A passport is required, as usual, and that is about it. Blue Diamond Hotels and Resorts Inc. All rights reserved. We tipped to have extra umbrellas brought to us. Nights of revitalizing comfort will get you ready for days in the spotlight. Wonderful experience overall. With black and white stills from vintage Italian movies on the wall. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. . Ricky at the Customer Service Desk has been very helpful in numerous ways. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. Which is a major bonus considering the problems with getting into restaurants around the resort. Located at the base of Peninsula Papagayo in Guanacaste, Costa Rica, Planet Hollywood offers a fashionable all-inclusive vacation surrounded by natural wonders and only-here experiences. They have many of them so dont be afraid to ask for one. Service was good but not great. Blue Diamond Hotels and Resorts Inc. All rights reserved. We enjoyed the Lazy River and playing Bingo. Tripadvisor performs checks on reviews. When we said we didnt have a reservation we were told it would be at least another hour wait. The lazy River was so fun for our family of 10. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). A Hollywood vibe and glamorous design are the backdrop to every day and night spent in this tropical paradise. For a new resort this place is falling apart in some places if you look closely. Lined up at 2:30. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Location Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. There's a sports bar, Overtime Bar and Grill. in the morning. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. So sit back, relax and feel like an A-lister. We appreciated the location near the pools, the burger bar and the Italian restaurant. The bartender at shores was better. Where Hollywood meets Bollywood. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. There were limited tubes. Planet Hollywood Cancun Gallery Page. This was after a long wait. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. We have loved every minute we have been here. We also received three. This material may not be published, broadcast, rewritten, or redistributed. more, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. We had raw burgers from Shores at lunch one day. He was the only help. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. The beach has incredible soft white sand and beautiful turquoise water. Also there was rarely popcorn there which did disappoint the kids. Our kids did mini golf once. in the morning. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). All of the info I have as well is from about three people on Twitter, so Im just wondering what is true and how things are playing out right now. a FlowRider (see my Instagram video below or through this. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. We went early the first time right at 6:00. Hopefully things will turn around. With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. The pool bars were ok. Just not sure it was 100% worth it. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Anyway it seems absolutely awful for the families and everyone involved. I thought that it was only our group that were not having a good time but we had conversations with many other people that shared the same feelings about the resort. Traveling with 4 friends for a 50th bday celebration. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Mutual Fund and ETF data provided by Refinitiv Lipper. See more questions & answers about this hotel from the Tripadvisor community. Our chef was entertaining and great. 5. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? We had mold. Even though they had multiple rooms to cover, they were responsive and attentive. more. Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Not as good the second time. Breakfast was excellent. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). per adult (price varies by group size) Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2. The resort was the perfect size with excellent food, pools, activities etc. You could find shade in swim up bar in family pool. We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. We are looking for your next visit in the near future. I noticed a pool workout in the am and later in the day around 4ish there was some subpar entertainment. 12:00 pm, This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican tr. Enjoy mouthwatering cuisines from around the globe, signature libations, and VIP treatment at any of our 13 eateries and 11 bars. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). 3:00 pm, Check-out: Brazza Grill. If I could have chosen zero stars I would have. Sometimes the waits were long. Pay the extra for the star class upgrade. Food is meh. 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